Program Goal and Outcomes
Program Goal: To prepare students for an entry-level position as a computer support technician.
Upon completion of the program, students will be able to:
- List the basic steps for unpacking, setting up, using, and troubleshooting a computer system
- Identify the tools and test equipment associated with PC repair and explain their purpose
- Examine the role of technology in business and society, including trends and their implications for the future
- Describe the major components contained in a PC and explain the purpose of each
- Discuss the three types of software required for a PC to operate and explain the purpose of each
- Discuss the relationship between hardware and software
- Identify the work-related characteristics that are important for a successful PC technician
- Describe the methods available for you to remain current with new developments in technology
- Create new Word documents, edit and format Word documents, add graphics and tables to Word documents
- Create and use simple formulas and functions, incorporate useful charts and graphs, add, delete, sort, and lay out table using the Excel application
- Create a PowerPoint presentation, work with PowerPoint tools, tables, and charts, apply Slide Master, shapes, add animation, illustration objects, and media clips
- Create a home inventory database using MS Access application
- Identify the various operating systems along with their characteristics, features, and capabilities
- List and explain operating maintenance procedures used to keep a computer running at peak efficiency
- List and explain hardware maintenance procedures used in the physical upkeep of the PC and its attached devices
- Describe preventive measures and methods you can use to protect data and identify ways to recover lost or corrupted data
- Identify and explain how to use tools available for troubleshooting and support of computers running Windows XP, Vista, or Windows 7/8
- Discuss the basics of troubleshooting software, hardware, and the OS on a Macintosh computer
- Discuss why customer service is important and identify behaviors that engage customers
- Determine how to provide customers with value and meet/exceed expectations
- Demonstrate effective written and interpersonal communication skills
- Recognize numerous steps that can be used to troubleshoot basic problems that impact the function of a PC
- Describe techniques that will assist you with PC maintenance in a business setting
- Describe each step of the troubleshooting process, its importance, and how that step is practiced in the field
- Explain the user’s role in the troubleshooting process and how to integrate this aspect into the technician’s work
- Cite various strategies used in the troubleshooting process, such as “divide and conquer”
- Describe components of the system board, the role of the system board, and ways to upgrade an existing system
- Differentiate between RAM and ROM
- Identify the type of memory a system board requires and describe how to properly install system RAM
- Describe how to repair, replace, and install many of the most common types of drives that support removable media
To prepare students for an entry-level position as a computer support technician
- Determine how to optimize a hard drive and troubleshoot common hard drive problems
- Explain how to install various types of multimedia devices such as sound cards, video cards, CD, and DVD drives
- Discuss how to measure and test the output of different power supplies
- Recognize different power supply failures and describe how to replace a typical power supply
- Describe basic maintenance and upgrades, power options, and Internet connection options for notebook computers
- Describe basic maintenance and upgrades, power options, and network connection options for mobile devices
- Determine how to install different types of modems, set them up for communication over the Internet, and troubleshoot problems modems have
- Recognize how to configure PCs to enable a Remote Desktop connection
- Describe communication systems used by computers to form networks
- Explain the various types of networking protocols
- Differentiate between network topologies
- Describe the function of IP addressing schemes
- Identify different networking implementation strategies and technologies available
- Describe the features of Cisco’s IOS, and apply the concepts to all standard data communication networks
- Describe the process of configuring routers and switches
PCM101: The Information Age (Delivered online only)
This course is a brief introduction to the constantly changing world of computer technology in the Information Age. The course introduces the technology student to the social and professional importance of technology, some basics of the language of technology, and career opportunities related to technology.
PCM103: Introduction to PC Repair
This course provides the student with a broad view of PC Maintenance, focusing on the essential elements of hardware and software, as well as the importance of safety. It also explains the essential characteristics of a PC support technician and the various types of employment available.
CSC112: Microsoft® Office
PC applications in word processing, spreadsheets, presentation, and database software.
PCM107: PC Operating Systems
Describes the use of software for virus protection, data protection and recovery, and gives a systematic overview of operating systems, including an array of Windows® systems, such as XP, Vista,® Windows® 7, and Apple® Computers.
BUS105: Customer Service
Customer service is presented as an integral part of any career, in terms of understanding what customer service encompasses and why it is essential, recognizing, understanding, and meeting customer needs, and communicating with customers, including verbal and nonverbal messages, active listening skills, dealing with hostility and necessary skills in various mediums such as the Internet and telephone.
ENG010: Business English
Writing difficulties; grammar review (sentences, parts of speech, punctuation marks, and paragraphs); defining unfamiliar terms; finding ideas through freewriting and brainstorming; organizing ideas; principles of revising and editing; figures of speech; writing for the senses; getting the readers’ attention; descriptive writing; first-person narratives; reflective and persuasive essays; thesis statements.
Basic troubleshooting and support is covered first; then students will learn the process of troubleshooting; troubleshooting techniques, and troubleshooting and software issues.
PCM105: PC Hardware 1
Defines and describes the elements and function of hardware devices, which are part of a modern personal computer system.
(Lessons 26 - 31)
PCM106: PC Hardware 2
This course provides the student with more sophisticated techniques in PC Maintenance and Repair, including external I/O devices, printers, notebooks/laptops/PDAs, purchasing and building PCs, troubleshooting, support, virus protection, data protection, and recovery.
INT128: Network Protocols and Internetworking
Covers topics related to how computers communicate with each other, how computers are grouped together to form networks, networking concepts and issues that are key to the successful implementation of computer networks, and the different networking implementation strategies and technologies currently available.