PC Maintenance and Repair

Program Outline

Instruction Sets
Your program consists of 8 Instruction Sets written to take you step-by-step through the knowledge and skills you'll use in your new career.

Here's how it works: You receive the first course as soon as your enrollment has been accepted, and other courses will follow as you complete your exams.

Computer Specifications
As you know this is an online academic program. This means you will need high-speed internet access to begin your program. In addition, you will need access to a Microsoft® Windows® based computer running Windows 7® or later or an Apple® Mac® computer running OS X® or later, and an email account to participate in and complete your program.

Here is an overview of what you'll learn and the order in which you'll access your lessons:

Program Goal and Outcomes

Program Goal: The PC Maintenance and Repair career diploma program prepares students for a career as an entry-level PC maintenance and repair technician, teaching such skills as hardware repair and replacement, Windows and Apple operating systems, troubleshooting, and networking.

Program Outcomes:
Upon completion of the program, students will be able to:

  • List technology careers and recognize the interpersonal and business skills necessary to succeed as a PC technician
  • Identify the tools and test equipment associated with PC repair and maintenance activity, know how hardware and software work together in the operation of a PC, and outline the process for assembling a personal computer
  • Identify different types of removable media devices, name the physical components of a hard drive and know the function of each, as well as know how to maintain disks and systems
  • Identify electrical terms and symbols, and describe how to recognize a failed power supply and how to replace it, as well as describe a multimeter and its functions
  • Identify various operating systems along with their characteristics, features, discuss the processes required to install hardware and software using Windows XP, Vista, and 7, and Mac operating systems
  • Identify different types of system boards, list the physical components of memory, and describe how memory is accessed
  • Describe how to solve basic computer problems, define the differences between a virus, worm, and a Trojan horse, and identify the types of threats against a computer system
  • Describe how PCs communicate with each other, identify the typical input/output devices encountered in a computer system, and describe the process of configuring routers, switches, as well as static and dynamic routing schemes

Instruction Set 1

Starting Your Program
Succeed by learning how to use your Penn Foster program. Understand how to use your Student Portal, including your My Homepage and My Courses pages; access the Penn Foster Community and use it to find answers; and connect with Penn Foster on various social media sites.

Introduction to PC Maintenance and Repair

Instruction Set 2

Introduction to Hardware and Software

Preparing for Your Career as a PC Maintenance and Repair Technician

Instruction Set 3

System Boards and Component Identification

Understanding Memory

Working with Disk Drives

Instruction Set 4

Installation and Support of Hard Drives

Multimedia — CD and DVD Drives

Power Supplies

Basic Troubleshooting and Support

Multimeter Operation Manual

Equipment: Multimeter

Instruction Set 5

External I/O Devices and Printers

Notebooks, Laptops, and PDAs

PC-to-PC Modems and the Internet

Buying and Building a PC

Instruction Set 6

Viruses and Disaster - Data Protection and Recovery

Introduction to Operating Systems

Standard Operating and Maintenance Procedures

Instruction Set 7

Understanding Windows® 9x and ME

Understanding Windows NT®

Understanging Windows® 2000 and XP

Apple® Computers

Instruction Set 8

Introduction to Networking

Network Technologies

Advanced Network Implementation

Online Library and Librarian
Students in Penn Foster Career School have access to an online library for use during their studies. Students can use this library to do the required research in the courses they complete or can use it for general reference and links to valuable resources. The library contains helpful research assistance, articles, databases, books, and Web links. A librarian is available to answer questions on general research-related topics via email and to assist students in research activities during their studies with Penn Foster Career School International.

You must have completed the 8th grade to enroll in this program.

We reserve the right to change program content and materials when it becomes necessary.