Supervisory Skills for the Industrial Workplace Certificate

Program Outline

Penn Foster's Supervisory Skills for the Industrial Workplace certificate program consists of five courses that are specifically designed for those already working in an industrial setting and are looking to advance to a supervisor role, or improve their effectiveness as supervisors. Your lessons will cover supervision and leadership, team building, conflict management, OSHA administration, and more.

Here's How It Works
You receive the first course as soon as your enrollment has been accepted, and other courses will follow as you complete your exams.

Computer Specifications
As you know this is an online academic program. This means you will need access to high-speed internet to begin your program. In addition, you will need access to a Microsoft® Windows® based computer running Windows 10® or later or an Apple® Mac® computer running macOS® or later, and an email account to complete this program. We reserve the right to change program content and materials when it becomes necessary.

Here is an overview of what you'll learn and the order in which you'll access your lessons.

Program Goal and Outcomes

Program Goal
To provide students with a clear understanding of leadership and management responsibilities in an industrial workplace. This certificate program is designed to support the development of a student with strong industry knowledge and experience into a top-performing leader.

Program Outcomes
Upon completion of the program, students will be able to...

  • Define the necessary skills for supervision and leadership.
  • Develop communication, leadership, and performance management skills to direct a successful team.
  • Develop organizational skills, customer service skills, and the ability to measure results.
  • Develop the mindset and problem-solving skills to overcome obstacles and use conflict to stimulate growth.
  • Identify and implement the best practices to be implemented for efficient and safe manufacturing.



Introduction to Supervisory Skills
In this course, you'll focus on two things: learning how to move through your program and an introductory lesson to your Supervisory Skills program. In your first lesson, you’ll develop the necessary skills to ensure your success in the program. You'll learn how you can improve your study skills, so you're able to use a number of tools that will help you to be successful. In your second lesson, you'll learn more background on a supervisor's roles and responsibilities. This includes an overview of effective leadership and identifying responsibilities and potential challenges or opportunities that might appear in the role.


  • Identify skills needed to be a confident and independent online learner
  • Define the significance of a supervisor, including key opportunities available in the industrial sectors

Leading Teams for Optimal Performance
In this course, you’ll discover leading teams for optimal performance requires supervisors to master communication, leadership and interpersonal skills. These skills will allow supervisors to provide effective feedback for performance management and build teams that perform well.


  • Communicate effectively in a supervisory role
  • Develop effective leadership and interpersonal skills to succeed in a supervisory position
  • Develop the skills required to successfully hire, manage, and terminate employees
  • Discuss how to create successful working relationships among team members

Building Organizational Skills and Measuring Results
A critical part of being an effective supervisor is making sure you are keeping the goals of your department, your company, and your customers in mind. However, balancing these goals isn’t always easy. This course can help you build the skills you need to stay organized and serve customers well. It will also help you to track your progress and become more results-driven. By staying focused on the right target and measuring your progress, you can help your department - and your company - achieve success.


  • Develop skills for effective organization and time management for your team
  • Create and maintain high standards of customer service
  • Develop and maintain the skills to be a results-driven supervisor
  • Define fundamentals of cost accounting and how it helps a team's success

Problem-Solving Skills and Conflict Management
No supervisor wishes for problems or conflict. But, problems and conflict are common in many workplaces. It’s up to you to make the most of them. While many people think problems and conflict are always bad, handling these issues well can lead to better operations. For example, good problem-solving skills can help you turn a problem into a better way of doing things. Likewise, resolving conflicts effectively can clear the air and keep your team working together well. This course will help you build the skills and the mindset needed to both resolve problems and conflict effectively, so you can make positive contributions to both your team and your company.


  • Practice problem-solving steps to help overcome obstacles and ensure your team’s success
  • Exercise critical thinking to maximize your team’s skills
  • Resolve conflict effectively

Lean Manufacturing and OSHA Administration
As a supervisor, worker safety is critical. No one wants to see a team member get hurt or suffer a permanent injury. Your team will look to you to set the tone for both safety and effectiveness. This course will help you measure manufacturing results and improve operations. One way to improve operations is applying lean manufacturing, and you will define some basic lean principles. You’ll also define some of the safety practices you need to know and teach to your team to comply with worker protection laws.

  • Define the basics of lean manufacturing
  • Improve the efficiency and effectiveness of your manufacturing operations
  • Develop awareness of OSHA regulations and how compliance will benefit your team


Online Library and Librarian
Students in Penn Foster Career School have access to an online library for use during their studies. Students can use this library to do the required research in the courses they complete or can use it for general reference and links to valuable resources. The library contains helpful research assistance, articles, databases, books, and Web links. A librarian is available to answer questions on general research-related topics via email and to assist students in research activities during their studies with Penn Foster Career School International.

We reserve the right to change program content and materials when it becomes necessary.

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